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Do you ship internationally?
No, we currently only ship to addresses within the United Kingdom. We do not offer international shipping at this time.
How long will my order take to arrive?
Orders typically arrive within 4 to 8 business days from the date you place your order. This includes 1 to 2 business days for us to process your order, and 3 to 6 business days for delivery.
How much does shipping cost?
We offer free shipping on all orders within the UK, with no minimum order value required.
Do you ship on weekends?
No, we process and dispatch orders Monday to Friday only, excluding UK public holidays.
Will I get a tracking number?
Yes, a tracking number will be emailed to you as soon as your order is dispatched, so you can follow your parcel's progress.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you notice an error. We'll do our best to help, but we can't guarantee a change once your order has started processing.
Do you deliver to P.O. Boxes?
No, we're unable to deliver to P.O. Boxes.
What is your return policy?
We accept returns within 30 days of delivery, for both defective and non-defective items, as long as they're unused, unworn, and in their original condition with tags attached.
Do I have to pay for return shipping?
No, we offer free returns a prepaid return label will be provided once your return is confirmed.
Can I exchange an item for a different size or color?
Yes, exchanges are available for a different size or color, subject to stock availability. Contact us within 30 days of delivery to arrange this.
How long does a refund take?
Once we receive and inspect your returned item, refunds are processed within 7 business days, back to your original payment method.
What if my item arrives damaged or faulty?
Contact us within 30 days of delivery with your order number and photos of the issue. We'll offer a replacement, exchange, or full refund at no cost to you.
How do I start a return?
Simply email us at support@capecity.shop or call +4401702430798 with your order number and reason for return, and we'll guide you through the process.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, and other major cards, as well as PayPal, Google Pay, Shop Pay, and Klarna.
Is it safe to enter my card details on your site?
Yes, all transactions are processed through secure, encrypted checkout, and we never store your full card details.
What currency are your prices in?
All prices are displayed and charged in British Pounds Sterling (GBP).
What products do you sell?
We sell baseball caps, dad hats, and trucker caps in a range of designs and styles.
Are your caps true to size?
Most of our caps are available in one adjustable size to fit most head sizes. Check individual product pages for specific sizing details.
Business Name: Classic Cap Company Ltd
E-mail: support@capecity.shop
Phone: +4401702430798
Physical Address: 48 Hamlet Ct Rd, Westcliff-on-Sea, Essex SS0 7LX, United Kingdom
Business Hours
Tuesday to Friday: 10:00 AM – 5:00 PM
Saturday: 9:30 AM – 5:00 PM
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