Shipping policy

Thank you for choosing Capecity. This policy outlines important information about shipping and delivery when you place an order on our website. By placing an order, you agree to the following terms.

1. Shipping Areas

We currently only ship within United Kingdom.

2. Shipping Carriers

We work with the following trusted couriers to deliver your order:

Royal Mail, DPD, DHL, UPS, FedEx

3. Transit, Handling & Order Cut Off Time Domestically:

Transit Time: 3-6 business days 

Handling Time: 1-2  business days

Order Cut-Off Time: 6:00 PM (GMT+00:00), Greenwich Mean Time (London)

Total Delivery Time: 4-8 business days

4. Shipping Costs

We offer free shipping on all orders shipped within the United Kingdom, with no minimum order value required.

5. Order Tracking

Once your order has been shipped, you will receive an email notification with your order tracking number and order tracking link.

6. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy

7. Shipping Restrictions

We do not ship to P.O. Boxes, military addresses (APO/FPO/DPO), or restricted regions. Certain items may be restricted from shipping due to country specific regulations or carrier limitations.

8. Change Of Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@capecity.shop or Call Us at  +44 01702430798

9. Parcels Damaged In Transit

If you find a package damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps

10. Customer satisfaction:

Our goal is to deliver a smile with every order!
If you have any questions or concerns, our customer service team is always ready to help.

11. Shipping Policy Updates

We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.

12. Contact Us

If you have any questions about this Shipping Policy or the status of your order, please contact us at: