Refund policy

1. Return Window

You may return any item within 30 days of the delivery date for a refund or exchange.

The 30 day period begins from the date your order is delivered to you.

2. Eligible Items and Product Condition

We currently sell caps, baseball caps, dad hats, and trucker caps.

We accept returns of new, unused products only. To be eligible for a return, items must be unworn, unwashed, in their original condition, and with original tags and packaging intact.

We accept returns for both defective and non-defective products.

3. Non Returnable

Items that show signs of wear or use, or that have had tags removed, are not eligible for a standard (non-defective) return.

This does not apply to items that are genuinely faulty or defective see Section 7 below.

4. How to Start a Return

To initiate a return or exchange, please contact us at:

Email: support@capecity.shop

Phone: +44 01702430798

Please include your order number and reason for return. We will provide instructions on how to send the item back to us.

5. Return Method and Shipping Cost

Returns are accepted by mail only. We do not currently offer in-store or drop-off returns.

We offer free returns a prepaid return label will be included with your order, so there is no cost to you for sending the item back.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method (card/PayPal) within 7 business days of us receiving the returned item.

We do not charge a restocking fee on any returns.

Please note that your bank or payment provider may take additional time to reflect the refund on your end, depending on their own processing times.

7. Exchanges

We offer exchanges for a different size or colour of the same item, subject to stock availability.

To request an exchange, please contact us within 30 days of delivery, and we will guide you through the process.

8. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and photos of the issue.

For confirmed damaged or defective items, we will offer a replacement, exchange, or full refund including any original shipping cost at no cost to you.

9. Late or Missing Refunds

If you haven't received your refund within the stated timeframe, please first check with your bank or payment provider, as processing times can vary on their end.

If you've done this and still have not received your refund, please contact us at support@capecity.shop

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Business Name: Classic Cap Company Ltd

E-mail: support@capecity.shop
Phone: +4401702430798

Physical Address: 48 Hamlet Ct Rd, Westcliff-on-Sea, Essex SS0 7LX, United Kingdom

Business Hours

Tuesday to Friday: 10:00 AM – 5:00 PM
Saturday: 9:30 AM – 5:00 PM