Payment Policy

1. Accepted Payment Methods

We accept the following payment methods at checkout:

Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Elo

PayPal

Google Pay

Shop Pay

Klarna

2. Currency

All prices on our website are displayed and charged in British Pounds Sterling (GBP).

3. Payment Processing & Security

All transactions are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.

Payment is charged at the time of order placement, once your payment method has been successfully verified.

We use Shopify's secure checkout system, which is PCI-DSS compliant, to process all payments.

4. Failed or Declined Payments

If your payment is declined or fails to process, your order will not be confirmed, and no charge will be made. Please check your payment details and try again, or use an alternative payment method.

If you believe you were charged in error, please contact us immediately with your order details.

5. Order Confirmation

Once payment is successfully processed, you will receive an order confirmation email with your order details.

If you do not receive a confirmation email within a reasonable time, please check your spam folder or contact us for assistance.

6. Refunds

Refunds are issued to the original payment method used at checkout. For full details on our refund process and timelines, please see our Return & Refund Policy.

7. Contact Us

If you have any questions about payments or a charge on your account, please contact us at:

Business Name: Classic Cap Company Ltd

E-mail: support@capecity.shop
Phone: +4401702430798

Physical Address: 48 Hamlet Ct Rd, Westcliff-on-Sea, Essex SS0 7LX, United Kingdom

Business Hours

Tuesday to Friday: 10:00 AM – 5:00 PM
Saturday: 9:30 AM – 5:00 PM